Returns and Refunds Policy

Thank you for shopping at Restaurant Headquarters LLC..

If you are not entirely satisfied with your purchase, we're here to help.

Our products can be returned within 15 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.

To be eligible for a return, please make sure that:

The product was purchased in the last 15 days
The product is in its original packaging
The product isn't used or damaged
You have the receipt or proof of purchase
You obtained a Return Merchandise Number (RMN) from us

Products that do not meet these criteria will not be considered for return.

To obtain a Return Merchandise Number (RMN), contact us:

By phone number: 972-487-8888
By email: sales@restaurant-hq.com

Send the product with its original packing and the receipt or proof of purchase and the RMN number, along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund, to:

1501 S. Jupiter Road Garland, Texas 75042

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Restaurant Headquarters LLC..

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Sale items

Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.

Parts

We are unable to accept returns or issue refunds or exchanges on our parts. Please make sure that you are ordering the correct part for your equipment. If you have a question please call us with the brand, model number and serial number and will make sure the part will work with your unit before you buy it.